FAQ
What is the different between “App-less” and “App-based” solutions ?
App-less CRM solution is using Mobile Web as member homepage and Whatsapp as communication tool, while App-based CRM solution is using mobile app as engagement tool to connect brand and members
If we include Mobile App in our subscription, what happen to our Whatsapp messaging credit ?
Since you have Personalized Mobile App and free unlimited app notification, to engage between your brand and members, your Whatsapp messaging credit no longer needed.
There are certain features that we are looking for, are not in App360 CRM package, can we still engage App360 CRM ?
Yes you can. We have customized solutions to cater your corporate needs. Please contact us to speak to our sales representative for further details.
How App360 charge ?
If you are making yearly payment in advanced: you will get 2 months subscription waiver. Buy 10 get 12.
If you would like to make quarterly payment : on the first month, you are required to make 3 months payment in advanced, no payment on 2nd and 3rd month, followed by usual monthly payment 4th month onwards.
The payment will be charged on the 1st of every month, based on your member counts of last month end.
Any deposit needed?
No Deposit required
Minimum Subscription term?
No minimum subscription terms. If you decide to terminate App360 CRM, remaining months subscription will be forfeited.
What if my brand has exceeded more than 30,000 members?
We have corporate solutions to cater for more better package plan in long run. Please contact us to speak to our sales representative for further details.
How do my members going to interact with us?
For App-less solution, member can interact with your brand using member homepage web and whatsapp. While for App-based solution, member and brand engagement is via mobile app.
How do my store(s) / outlet(s) going to interact with members?
Your outlets staff can use our Merchant App installed in any android phone or terminal. The Merchant App is available in Google Playstore.
How does my marketing team manage behind the scene?
Your marketing team can manage member community and plan for various marketing campaign using our Admin CRM Web panel. They can do analytics and reporting there as well
If I want to integrate with our current POS / ERP System, is that possible?
Yes you can. We have ready standard API for integration-friendly POS / ERP System vendors. For customized integration, You may contact us to speak to our sales representative for further details.
Do you have any question to ask?
Send us your question now, help us to compile more FAQ.